Textile gadgets / promotional clothing
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GENERAL TERMS AND CONDITIONS OF SALE IN THE ONLINE SHOP
www.theonegroup.pl
of 1 August 2024
TheseGeneral Terms and Conditions of Sale specify the conditions of saleof goods in the online shop operating on theonegroup.pl website bySandex.pl sp. z o.o. with its registered office in Łomianki(hereinafter: sandex.pl), address: ul. Kaktusowa 1b, 05-092 Łomianki,entered in the Register of Entrepreneurs of the National CourtRegister (KRS) kept by the District Court for the Capital City ofWarsaw in Warsaw, 14th Business Division of the National CourtRegister under no. 0000986595,NIP (Tax Identification Number): 1180202839, REGON (StatisticalIdentification Number): 011939125.
§1 Definitions
Asused in these General Terms and Conditions of Sale in the onlineshop, the following terms shall mean:
CC –Act of 23 April 1964 Civil Code;
Customer(User)– entrepreneur as defined in Article 431of CC, making a purchase in the Shop in connection with theirbusiness or professional activity;
Cart– the functionality of the Website enabling the creation of a listof Goods selected by the Customer from those available in the Shop;
Seller– Sandex.pl sp. z o.o.withregistered office in Łomianki (hereinafter: theonegroup.pl), companyaddress: ul. Majowa 6, 05-092 Łomianki, entered in the Register ofEntrepreneurs of the National Court Register (KRS) kept by theDistrict Court for the Capital City of Warsaw in Warsaw, 14thBusiness Division of the National Court Register under no.0000986595, NIP (Tax Identification Number): 1180202839
Consultant– a representative of the Seller, appointed to handle a particularCustomer or sales and marketing in a particular territory.
Shop –the online shop operating on the Website;
Website –the online service operating at theonegroup.pl; the Website ismanaged by or on behalf of the Seller;
Production– the process involving the manufacture of the ordered products,carried out by the Seller or its subcontractor.
Goods –a movable item from the Shop’s range which is the subject of asales contract between the Seller and the Customer.
PreliminaryDesign– initial visualisation of the Goods being ordered;
FinalDesign– the design of the Goods being ordered, referred to Production.
Sample– Goods produced in a small number of copies for the purpose ofpresenting to the Customer or potential Customer a visualisation andthe features and properties of the Goods.
§2 The content of the Website
The applicable descriptions, price lists and other information concerning the Goods in the Shop’s range are available on the Website.
The content presented on the Site, in particular graphic and verbal works, is protected by copyright. You may not use any of the content posted on the Website, either in whole or in part, either in its original form or as a compilation, for any purpose other than your own personal use. You may also not otherwise distribute, alter, reuse or repost any part of the Website without the permission of the Seller.
§3 Prices
The prices of the Goods are net prices (excluding VAT) and are expressed in Polish zloty (PLN), unless the parties agree on settlement in another currency.
The prices of the Goods do not include their delivery costs.
The Seller may change the prices of the Goods in the Shop. A change in the price of the Goods shall not affect the price payable to the Seller on the basis of an order placed before the Seller changed the price of the Goods in the Shop.
§4 Ordering, Delivery and Collection of Goods
Orders are accepted:
via the Shop;
by direct contact (e.g. by email, social media) with the Seller or Consultant on the basis of a quotation;
in person at the Seller’s premises.
The Shop is intended exclusively for customers making purchases in connection with a business or commercial activity.
Regardless of how an order is placed, accepting these Terms and Conditions is a prerequisite for the order to be approved. Acceptance of the Terms and Conditions may also occur at the time of the Customer’s registration in the Shop and applies to all orders placed by that Customer.
The quotation prepared in relation to direct contact is individual and is prepared on the basis of the request for proposal, and possible further communication with the customer. The conclusion of a contract in this form requires the unambiguous consent of both parties. The quotation made by the Seller is valid for 7 days, unless a different validity period is specified therein. Articles 681, 682 and 69 of the Civil Code shall not apply.
The Customer authorises the Seller to send the invoice electronically. If the Customer does not agree to an invoice being sent electronically, this must be communicated to the Seller’s Customer Service Department.
No minimum order value is specified.
Goods are delivered exclusively in Poland.
The costs of delivery depend on the method of delivery chosen by the Customer, the quantity and value of the order and are indicated to the Customer on the Website when the Customer chooses the method of delivery of the Goods. By confirming the purchase, the Customer also confirms their agreement to incur delivery costs.
The total cost of the order, including the price of the Goods and their delivery costs, is indicated to the Customer, prior to the Customer placing the order, in the Cart on the Website.
Goods are delivered via courier within 2 working days if the order is completed from the warehouse in Łomianki.
The Customer may also collect the Goods in person at the Seller’s warehouse at ul. Warszawska 31, 05-092 Łomianki, from Monday to Friday, except holidays, from 9:00 a.m. to 3:00 p.m. Personal collection of the Goods must be made within 5 working days from the date the Seller notifies the Customer that the Goods are ready for collection.
The choice of delivery method is made by the Customer when placing their order.
Risk of accidental damage or breakage of the Goods shall pass to the Customer at the time the Goods are handed over to the postal or courier company. The Seller is not liable for omissions or damage and delays caused by the delivery service. In such a situation, the Customer should follow the rules set out in the terms and conditions of the courier or postal company.
If the Customer requests its own courier, the Customer is obliged to email the Seller with the order number, the name of the courier company and the pre-printed label and an indication of the date agreed with the Customer for collection of the Goods, or to provide this information to the Consultant if the order was placed through the Consultant.
In justified cases, the purchased Goods may be delivered in two shipments, of which the Customer will be informed immediately by telephone or email. Splitting the delivery into two parts shall increase the delivery costs.
An order placed by the Customer, understood as making a request on the Shop’s website or accepting a quotation within its validity period, is tantamount to concluding a sales contract and cannot be cancelled without the Seller’s consent.
An order placed by an unauthorised person and processed by the Seller shall be treated as an order processed correctly by the Seller.
Successful placement of an order may require the Customer’s details, in the case of the Shop, as set out in the order form. In particular, the Seller may request the following information:
the name of the Goods and its configuration,
the quantity of Goods ordered,
the way of packaging the Goods,
the delivery mode of the Goods,
the mode of production of the Goods,
the way of approving graphics,
the expected date of delivery of the Goods,
the delivery address of the Goods – indicating the personal and contact details of the person authorised to receive them,
the files, templates or graphic data – if required to launch the Production.
Failureto provide any of the above information may result in cancellation ofthe order for the Goods and provide grounds for the Seller towithdraw from the contract of sale without any obligation to make aseparate declaration of intent in this respect.
The Seller may establish time-limited special offers on specific Goods or deals on specific order terms (sets of Goods, forms or terms of payment, etc.). In this case, the rules set out in these Terms and Conditions shall be superseded by the relevant terms and conditions of the special offer for its duration.
Where the Customer places an order in more than one way at the same time (e.g. an order in the Shop and via a Consultant), these will be treated as separate and independent orders and will be processed in accordance with the Terms and Conditions.
The Seller may refuse to accept an order or cancel an order already accepted (withdraw from the contract) from a Customer who is in arrears with payments for previous orders.
If the parcel with the Goods is not collected from the courier, the Goods shall be made available to the Customer in the warehouse at the Seller’s premises. In the event that the Customer pays the re-shipping costs in advance, the Seller may re-ship the Goods in accordance with the Customer’s instructions.
If the package with the ordered Goods is not collected within 30 days from the notice of readiness for collection or from the date of return of the uncollected Goods by the courier company, the Seller shall have the right to dispose of the Goods covered by the order without first advising the Customer. In such a situation, the Customer is obliged to pay for the Goods ordered and to cover the costs of disposal.
§5 Order correction, modification and cancellation
The parties allow for the possibility of changes to an already placed order.
Any changes to the order or its cancellation require direct contact with the Seller – via email and, if the Customer has an assigned Consultant (manager) or the order has been placed through a Consultant – by contacting this person.
The Seller may refuse to approve changes to the order, in particular if the Final Design has already been approved and the order has been forwarded to Production, or make the approval of the changes conditional on payment of the costs involved in making the changes.
Subject to Section 3 above, making a change to the order after the Preliminary Design has been approved shall entail an obligatory payment of PLN 50/EUR 12.5 per change (depending on the billing currency).
The Customer may cancel the order at no additional cost before the Preliminary Design has been submitted to the Customer for approval.
In cases other than those indicated in Section 5, the cancellation of the order shall entail the Customer’s obligation to cover the costs incurred by the Seller in preparing the order for Production, including labour costs.
If the order is cancelled after the design has been submitted to Production, the cancellation fee will be equal to 100% of the order value.
§6 SLA – lead times
The response times and the individual steps for the verification and completion of the order indicated in this section are approximate and may vary for specific orders.
The response times apply to working days (for Poland) from Monday to Friday during the Seller’s opening hours.
The parties may agree on different (longer or shorter) lead times for individual steps or order processing in the order.
Response times run from the moment the Customer submits all information, materials or carries out all actions required in a given step.
Processing times for the individual order steps for standard mode:
Process activity: Verification of files and preparation of the Preliminary Design
Customer-side activities:
submission of graphic files in accordance with the Seller’s requirements;
making the payment;
approval of the design.
Response time – 1 hour – provided that the activities on the Customer’s side are completed by 12 p.m. In other cases, by 12 p.m. the following day.
Process activity: Photo of Sample (if ordered)
Response time – by 2 p.m. (if the activities in point 1a were carried out after 12 p.m., then 2 p.m. the following day).
Customer-side activities – approving the photo sample (by 4 p.m.)
Process activity: Shipping
Response time – as agreed by the Parties under a specific order.
Processing times for the individual order steps for express mode:
Process activity: Verification of files and preparation of the Preliminary Design
Customer-side activities:
submission of graphic files in accordance with the Seller’s requirements;
making the payment;
approval of the design.
Response time – by 10.30 a.m. – provided that the activities on the Customer’s side are completed by 10 a.m. In other cases, by 10.30 a.m. the following day.
Process activity: Preparation of the Preliminary Design
Response time – by 11.30 a.m. – provided that the activities on the Customer’s side are completed by 10 a.m. In other cases, by 11.30 a.m. the following day.
Customer-side activities – approving the Final Design (by 12 p.m.)
Process activity: Shipping
Response time – as agreed by the Parties under a specific order.
§7 Method of payment for the Goods
The Customer is informed of the available payment methods for the Goods during the ordering process.
The Customer may choose from the following methods of payment for the Goods: a) credit card, b) express transfer Przelewy24, c) Blik d) advance payment based on a pro-forma invoice, e) payment by transfer on the date indicated by the Seller (deferred payment).
In the case of new customers who have just started working with Sandex.pl, the first three orders shall be processed after receiving full payment for the order in accordance with point 2 above for the ordered goods and their delivery costs.
In the case of regular Sandex.pl customers, the order will be processed after its placement, and payment may be postponed according to the individual trading terms for each customer.
An order shall be deemed correctly placed when the Customer makes payment or pre-payment or the Seller sends an invoice/pro-forma in the case of deferred payment.
In the event that no payment for the Goods or no advance payment for the Goods is made within 30 days of the date of the order, the order shall be deemed non-placed and shall have no effect on the Parties, and the Goods shall be removed automatically from the Customer’s shopping cart.
The Customer is obliged to make payment to the bank account and in the currency indicated on the invoice or pro-forma. Payment in a different currency or to a different bank account number shall not be credited for the order placed.
Incorrect specification of the payment by the Customer may result in a delay in the processing of the order, such delay being considered a delay for reasons attributable to the Customer.
In the event of arrears in previous payments, or if there is no precise information in the transfer order as to which payment it refers to, the payment will be credited to the receivables with the earliest due date.
Failure to pay on time may result in referral to both judicial and extrajudicial debt recovery, including the transfer of the claim to an external company for collection or its sale (assignment).
Any irregularities and objections as to the content of the invoice shall be sent by the Customer to the Shop’s email address within 7 days of receiving the invoice, as otherwise the Customer shall lose any right to raise objections or claims in this respect.
§8 Return option
Subject to § 6(2), the Customer shall have the right to return the purchased Goods within 14 days from the date of receipt, less transport and other operating costs of the Seller.
The right to return Goods does not apply to Goods individually branded as per the Customer’s instructions.
Goods shall be returned at the Customer’s expense, after the Customer has notified the Shop in writing of his intention to exercise his right to return the Goods.
Any parcels sent back by the Customer without prior written notice will not be accepted by the Seller and will be sent back to the Customer at the Customer’s expense.
The processing fee for the return of ordered Goods is 25% of the ordered Goods value.
Returned Goods must be unused and kept in their original, intact packaging. Otherwise, the return will not be accepted and the returned Goods will be sent back at the Customer’s expense.
§9 Defective goods and the complaint process
The Customer is obliged to inspect the Goods carefully upon receipt. Only damaged Goods or those that do not comply with the order accepted by the Seller are subject to complaint.
Complaints must be made in writing within a maximum period of 7 calendar days of receipt of the Goods.
Complaints submitted after 2 p.m. Polish time are treated as complaints submitted on the following day.
Processed Goods with applied decorations are not subject to complaints.
The Seller reserves the right to consider any claim within 14 days of receipt of the claim and inform you of its final decision within a further 7 days.
The Seller may ask the Customer to provide additional information concerning the Goods complained of or request the return of such Goods in whole or in part in electronic or paper form. The Customer is obliged to respond or make a return in accordance with the Seller’s instructions within 7 days from the receipt of the correspondence from the Seller, otherwise the complaint will be rejected.
Complaints shall only relate to defects in the Goods or non-conformity with the design, exceeding the tolerances and inclusions indicated in § 13. Damage or abnormalities resulting from improper use or application of the products cannot be a valid basis for a complaint.
Complaints concerning elements of the Goods not included in the Final Design or concerning elements described in a manner inconsistent with these Terms and Conditions or the Seller’s requirements (e.g. use of a colour scale other than Pantone C) will not be considered.
In the event of delivery of incorrect or damaged goods, the Customer shall be entitled to a free replacement or replenishment of the goods if the quantities delivered are not in accordance with the order accepted by the Seller.
If the complaint verification requires the Goods to be returned to the Seller by the Customer, in case the complaint is accepted, the transport cost is covered by the Seller and in case the complaint is unfounded – by the Customer. This shall also apply to the obligation to reimburse the costs of reshipment of the Goods to the Customer after the rejection of the complaint, which shall remain at the expense of the Customer.
Once the Goods have been resold by the Customer to a subsequent customer, liability for defects in the Goods shall be transferred to the Customer.
The Seller excludes the application of the warranty provisions on the basis of Article 558 of the Civil Code.
Filing a claim against the Goods does not release the Customer from the obligation to pay for the purchase of the Goods within the timeframe and amount indicated on the invoice, whereby if the claim is accepted in whole or in part, the Seller will make the appropriate accounting adjustments and refunds.
The invoice will be corrected and the related refund to the Customer will be made within a period not exceeding 14 days from the date of acceptance of the complaint.
The Seller’s liability for complaints is limited to the value of the Goods plus the cost of delivery. In particular, the Seller shall not be liable for indirect costs relating to the order, e.g. costs of financing, insurance, preparation of the goods for resale, their storage by the Customer and similar.
§10 Designs of Goods
At the Customer’s request, the Seller may prepare a Preliminary Design as an attachment to the quotation. If changes to the Preliminary Design are desired, it is the responsibility of the Customer to describe these changes in such a way that improvements can be made. The Customer is entitled to make 3 changes per design without incurring additional charges for doing so. Beyond the limit of free changes, the cost of each change is (depending on the currency of the quotation or order): EUR 12.50/PLN 50.00 net. This fee will be added to the value of the order. The Seller shall also be entitled to remuneration for making changes to the design in the event that the order is not placed.
Once the order has been placed and payment has been made in accordance with the Terms and Conditions agreed by the Parties, the Seller submits the Final Design to the Customer. The Customer is obliged to accept the Final Design or reject it, indicating the reasons and indications to allow the Seller to make the necessary modifications. Acceptance can be done via the Seller’s dedicated application.
Failure to accept the final design sent to the Customer within 30 days from its submission to the Customer entitles the Seller to cancel the order with the right to retain the down payment received, which will constitute payment for the design and preparation work on the Seller’s part.
Until the Final Design is accepted by the Customer, the order will not go into Production. If the Final Design is rejected, the Customer is entitled to three changes within the agreed order value. Beyond the indicated limit of free changes, the cost of each change is (depending on the currency of the quotation or order): EUR 12.50/PLN 50.00 net. The fees shall be added to the value of the order. The order will be handed over to Production upon payment of any fees due for changes to the design by the Customer.
The Seller allows the Customer to accept the Preliminary Design as the Final Design. This applies if the Customer contacts the Seller by email and, in the course of the exchange of correspondence, expressly and unambiguously accepts the Preliminary Design without any remarks. In this case, the Customer will not separately receive the Final Design for approval, and the order will be sent to Production immediately after acceptance of the Preliminary Design and payment as agreed by the Parties.
The Seller shall inform that the Goods produced may differ in detail from the visualisation made in the Preliminary Design and the Final Design.
Acceptance of the Final Design by the Customer is tantamount to confirming that all content and elements contained in the design do not violate the law, decency, copyright, personal rights or other rights of third parties or individuals.
§11 Samples of Goods
At the Customer’s request, the Seller may prepare a Sample of the Goods prior to Production. A Sample shall be made on condition that such a request is made at the ordering stage. A Sample may be charged extra – according to the price list or as agreed by the Parties.
The Seller produces the sample after the Customer has accepted the Final Design and delivers it to the Customer in the manner indicated by the Customer.
The sample may be delivered in physical form – by sending it to the address indicated by the Customer or collecting it at the Seller’s premises as well as in the form of photo documentation sent to the Customer’s email address.
The Customer is obliged to accept the Sample or reject it, indicating the reasons and indications to allow the Seller to make the necessary modifications. Acceptance can be done via the Seller’s dedicated application. Until the Customer accepts the Sample, the Seller will not forward the Goods to Production.
In the event that a change resulting from the Customer’s remarks in relation to the Sample involves additional costs for the Seller, the Seller shall inform the Customer of these costs with due notice. In this case, the costs of the changes shall be covered by the customer. These costs will be added to the order value.
Changes made to the Goods relative to the Sample may involve a delay in production. This is regarded as a delay for reasons attributable to the Customer.
Within 7 days after receipt of the Samples, the Customer may cancel the order (withdraw from the sales contract). If, however, the Samples received correspond to the Final Design, when cancelling the order the Customer is obliged to cover the costs incurred for the acceptance and processing of this order, including the costs of labour and materials.
Should the Customer reject the Sample within 30 days of receiving it or being informed that it can be collected, the Seller may cancel the order with the right to retain the down payment received, which will constitute payment for the design and preparation work on the Seller’s part.
§12 Technical requirements and information necessary for theProduction
The Preliminary Design and Final Design are prepared on the basis of files, designs, graphics, instructions and information received from the Customer.
The Seller provides the Customer with templates specific to the category of Goods. The templates contain information on the size of the bleed required, the size of the safe area and also allow the Customer to prepare the design themselves. Templates are available for download from the Seller’s website for standard product configurations or provided by the Consultant on request.
Conditions for the Seller to prepare the Preliminary Design and the Final Design are:
Retrieving image files from the Customer in the following formats: vector files in .ai (max. version CS6) or .eps (max. version CS6) format, or .pdf, without password encryption. If files are supplied in other formats, the Seller does not guarantee the high quality of printing and producing the intended colours by the Customer. The Seller may, after prior discussion, accept a file in .jpg format as long as it is provided in sufficiently good quality and resolution.
Colours should only be defined according to the PANTONE® Formula Solid Coated (e.g. 185 C), whereby the Seller specifies a printing tolerance of +/- 2 C shades. The Seller cautions that it operates in the CMYK colour space, which means that the colours specified by the Customer are used as a reference for the target colour. In the case of colours that are particularly difficult to achieve, the Seller can refer to the target colours in the PANTONE® Color Bridge Coated template, which is the equivalent of Pantone colours in CMYK space.
By accepting a production visualisation based on CMYK colours or colour values other than those in the PANTONE® Formula Solid Coated colour chart, the Customer agrees to possible quality (mainly colour) deviations on this account and therefore cannot make any claims against the Seller in this respect.
To ensure the legibility of the graphics included in the designs, the Seller reserves the use of:
for light scarves, microfibre cloths – 4 mm minimum text height;
for deckchairs, shopping bags, sports bags, shawls, towels, blankets – 5 mm minimum text height;
for other products not listed in the Terms and Conditions – minimum size.
The Seller cautions that a smaller font size or graphic element does not guarantee satisfactory quality of the final product, and its use in the project at the explicit request of the Customer means that the Customer cannot make claims against the Seller regarding the quality or legibility of the given elements as a result of using parameters different than those recommended.
For the Customer’s own design, the Customer is obliged to provide the Seller with the graphic appropriately enlarged with the required bleed, consistent with the Seller’s template.
The Seller is not responsible for textual errors (spelling mistakes, typing mistakes, etc.) and other errors in the design accepted or supplied by the Customer.
If the Customer’s design does not conform to the specifications described in this section, the Seller may make minor adjustments to improve and bring it up to the required specification, for which the Customer’s approval is necessary. If the Customer does not approve, the Parties shall have the right to withdraw from the contract, but the Customer shall be obliged to cover the costs incurred by the Seller related to proceeding with the order, including labour costs.
The responsibility for the ownership of the copyright as well as other rights to the content and designs provided to the Seller by the Customer rests entirely with the Customer.
The Seller shall not be obliged to carry out any legal analysis or verification of materials with regard to their compliance with the provisions of law or decency, or to verify whether the Customer holds the rights to use graphic elements or trademarks contained in the materials submitted by the Customer. However, the Seller has the right to refuse any order the execution of which would be in clear breach of applicable law, decency or principles of social conduct. In such a situation, the Seller shall retain the right to remuneration corresponding to the costs and workload involved in undertaking the order.
In the case of justified doubts concerning compliance of the received materials or designs with the law or decency, the Seller may withhold further processing of the order until such doubts are clarified by the Customer.
§13 Other conditions on order delivery, tolerances and permissiblenon-compliance with the design
The Seller undertakes to produce the Goods or Samples with the utmost care, adhering to the tolerances set out below and on the other terms and conditions taking into account the provisions of this section.
The colour tones in the catalogue may differ from the colours of the actual Goods. Complaints based on these differences will not be accepted.
The dimensions of the Goods may vary slightly from the reference dimensions for each size. The tolerance is +/- 5%.
The produced Sample shall not be considered a reflection of the Target Production, but only show the approximate quality of the workmanship. Due to the large-scale nature of production, the Goods made may differ from the Sample. Variations may include, but are not limited to, printing sharpness, colours, fabric structure, stitching, etc. Variations are the result of characteristics of the production process and cannot be completely eliminated. They do not reduce the use value of the Goods.
Orders may be delivered with quantity tolerances not exceeding 7% of the quantity ordered.
Due to the substrate (the material and its elastic properties), the printing of logos or graphics can be done with some deviation from the centre of the tape or material. For printing, the tolerance is +/-20% – offset over distance.
If dark colours are printed on thin material (e.g. scarves, sports hats, etc.), there is a risk of the top layer taking on colour from the bottom layer (ink bleeding).
Due to the specific nature of the sublimation process and its dependence on many factors, such as material, paper, temperature and the length of the sublimation process, it is not possible to guarantee perfectly sharp edges of the graphic at the junction of 2 colours.
When printing two designs on either side of the material, please note that the designs will not overlap, i.e. they may be printed with an offset.
When printing the same graphic on both sides of the fabric, please note that the front of the fabric is printed independently of the back. Thus, slight deviations in colour and quality between the two sides are permissible.
In the case of “non-positioned” designs (front relative to the back of the material), please be aware that the print on the back must be a repetitive element – a sequence that can be printed in a different place on each product and cut (printed not in its entirety).
In the case of “positioned” designs (front relative to the back of the material), offsets of +/- 15% of the material length are allowed for graphics.
In the case of sublimation dyeing, due to the different material structures (primarily the white colour of the original dyed tape/ribbon and its natural roughness) and the specifics of the production process (both printing and sewing), the possibility of under-colouring and translucence of white elements in uneven areas (folds in the material texture, sewing needle indentations, side edges of the tape, etc.) is acceptable.
Due to the nature of the production process and the shrinkage of the material, the actual size of the product may vary from the dimensions specified in the order and the visualisation +/- 15%.
Due to the nature of production and the printing method, the colours (including white) may take on different shades from the adjacent colours. The printed material itself can also come in different shades of white depending on the batch (including beige, cream, etc.). This is determined by the production process of the material and the Seller does not guarantee perfect repeatability.
Due to the technological process resulting from production on multiple machines, permissible pigment colour variations, varying temperature and humidity conditions, slight colour differences may occur on the final product. The Seller shall make every effort to reproduce the colours contained in the design, however, minor colour differences – i.e. +/- 2 tones – shall not constitute grounds for complaint, and the Customer shall not raise warranty claims for physical defects in the Product to the extent indicated.
Due to the specific nature of the sublimation process and its dependence on many factors such as material, paper, temperature and cycle time, the edges of the Graphic where the two colours are combined may lose their sharpness.
If the same print is made on two sides of the Product, the Graphics – for technical reasons, in particular due to the fact that the Graphics are printed independently of each other – may slightly differ in colour tone – i.e. +/- 2 tones and in print quality.
Due to the structure, the different properties of the fabric and the fact that sewing is a manual job, slight shifts and imperfections are allowed. However, they must not affect the overall usability of the product. For the aforementioned reasons, subtle shifts between the stitched layers of fabric within a batch are also permitted.
All repeat orders are treated as new orders. By placing a repeat order, the Customer accepts that there may be slight differences (e.g. in colours, material, accessories) between the previous and the new Production. Due to the nature of production and the method of printing, we cannot guarantee perfect repeatability of the characteristics, appearance and properties of the Goods resulting from Production of different orders.
§14 Jurisdiction of the court
Anydisputes arising from Sales by the Shop shall be settled by the courthaving jurisdiction over the Seller’s registered office.
§15 Personal data and cookies
In fulfilment of the obligation under Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, the Seller informs that:
the Administrator of the personal data is sandex.pl sp. z o.o.;
the extent of the data processed includes transaction history data as well as identification and contact data relating to customers and the persons who represent them or act on their behalf;
personal data are processed exclusively for the purpose of fulfilling the contract concluded with the Customer (Art. 6(1)(b) GDPR) and for the purpose of maintaining contact and marketing the Administrator’s own services as well as for the purpose of pursuing claims or protecting against claims, which constitutes a legitimate purpose pursuant to Art. 6(1)(f) GDPR;
personal data may be made available, to the extent necessary for the proper performance of the contract, to entities acting on behalf and for the benefit of the Administrator, e.g. for the maintenance of the online shop, delivery of goods, storage of data in the so-called “cloud computing,” legal and accounting services of the administrator;
the data will be stored for the entire period of cooperation and for 7 years from the last transaction carried out with the Customer;
Every person whose data is processed has the right to: obtain information about the type and scope of data processed, request correction or rectification of data concerning him/her, object to a certain way of data processing, request erasure of data, lodge a complaint to the supervisory authority (in Poland it is the President of the Office for Personal Data Protection).
The Controller has not appointed a Data Protection Officer as well as does not use automated decision-making processes including profiling.
Contact with the Controller is possible at the email address indicated on the Shop pages.
The Shop uses the so-called “cookies” and similar technologies. These are small files installed on the User’s terminal device, which are used to optimise the operation of the Shop (e.g. storing passwords, visit history) as well as for statistical and marketing purposes. The recording of cookies can be deactivated via your browser. Already recorded cookies can be deleted in the same way. In this case, some of the Shop’s functionalities may not function properly.
§16 Closing provisions
The Seller may amend these General Terms and Conditions of Sale. The General Terms and Conditions of Sale in force on the date of conclusion of the contract shall apply to contracts concluded prior to the amendment of the general terms and conditions of sale. Changes to these Terms and Conditions are communicated to Users on the Shop website.
If, after the Order has been placed, the Goods ordered turn out to be unavailable in the Seller’s warehouse, the Seller reserves the right to cancel the Order, and the Seller will inform the Customer of this without undue delay by email or telephone. In such a case, the Seller may alternatively offer to deliver the goods to the Customer at a different time, in a different quantity or at a different price than those resulting from the offer on the Site and from the provisions of § 4, if accepted by the Customer – the conditions agreed upon by the Parties shall supersede the provisions resulting from the offer of the Store and these General Terms and Conditions. If changes are not accepted, the order is cancelled and has no legal effect on either Party.
In matters not covered by the above arrangements, the provisions of the Civil Code shall apply.
TheseGeneral Terms and Conditions of Sale enter into force on 01/08/2024.
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