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THEONEGROUP.PL Platform

When is it possible to cancel an order?


In accordance with the General Terms and Conditions of Sale of the online shopwww.theonegroup.plof 1 August:

§ 5Order correction, modification and cancellation

  1. The parties allow for the possibility of changes to an already placed order.

  2. Any changes to the order or its cancellation require direct contact with the Seller – via email and, if the Customer has an assigned Consultant (manager) or the order has been placed through a Consultant – by contacting this person.

  3. The Seller may refuse to approve changes to the order, in particular if the Final Design has already been approved and the order has been forwarded to Production, or make the approval of the changes conditional on payment of the costs involved in making the changes.

  4. Subject to Section 3 above, making a change to the order after the Preliminary Design has been approved shall entail an obligatory payment of PLN 50/EUR 12.5 per change (depending on the billing currency).

  5. The Customer may cancel the order at no additional cost before the Preliminary Design has been submitted to the Customer for approval.

  6. In cases other than those indicated in Section 5, the cancellation of the order shall entail the Customer’s obligation to cover the costs incurred by the Seller in preparing the order for Production, including labour costs.

  7. If the order is cancelled after the design has been submitted to Production, the cancellation fee will be equal to 100% of the order value.